Warranty
Manufacturer's Warranty
The equipment sold by Rose's Trustworthy is covered by a manufacturer's warranty provided by Rippa (China), not by Rose's Trustworthy directly. We are an authorized dealer for Rippa equipment, and our role is to help facilitate warranty claims on your behalf. Rose's Trustworthy does not issue or guarantee its own separate parts warranty on this equipment beyond what Rippa provides.
Rippa Complete Machine Warranty Periods
Coverage runs from the date of machine delivery. The warranty claim period is determined by the earlier of the years of purchase or the hours of operation.
| Machine models | Complete machine | Main assembly components |
|---|---|---|
| ECO models RS04, RS03, R10, R15 | 2 years / 2,000 hours | 3 years / 3,000 hours |
| PRO models RS06, RS20, RS07, RB06, RL06, R13, R18, R22, R32, R57 | 3 years / 3,000 hours | 4 years / 4,000 hours |
| Other models | 1 year / unlimited hours of use | 1 year / 1,000 hours |
Warranty Periods for Special Components
Easily damaged and consumable parts have their own warranty periods:
| Period | Components under warranty |
|---|---|
| 3 months | Seat. |
| 6 months | Rubber tracks, shock-absorbing pads, engine-mounted diesel tank, fuel injectors, electronic diesel pumps, actuators, ECU, speed sensors, mufflers, cylinders, crankshaft bearings, connecting rod bearings, master power switch, ignition lock, relays, wiring harness assemblies, instruments, odometers, indicator lights, headlights, oil level sensors, water temperature sensors, oil pressure sensors, batteries, pins, and bushings. |
| 12 months | Support wheels, sprockets, guide wheels, drive wheels, steel tracks, swing supports, swing motors, central swivel joints, complete vehicle oil pipes, complete vehicle oil cylinders, multi-way valves, oil source valves, solenoid valves, overflow valves, pilot handles, foot valves, bulldozer valves, travel motors, hydraulic pumps, integrated hydraulic oil tanks, diesel tanks, fan blades, connecting rods, pistons, crankshafts, flywheels, water pumps, oil pumps (listed as individual items), chassis, remote control rods, boom bucket rods, upper and lower vehicle frames, boom supports, throttle pull wires, bulldozer blade pull wires, water dispersers, oil dispersers, couplings, and nylon plates. |
Exclusions
All the warranty repair items mentioned above are predicated on the absence of human causes. Any faults and losses caused by human factors are not covered under the warranty scope, as detailed in the warranty claim management regulations. Structural components are not covered by the warranty, primarily focusing on welding.
How to File a Warranty Claim
- Contact us at 352-478-5113 or rosestrustworthy@gmail.com with your equipment model, serial number, and proof of purchase. Alternatively you can file a warranty claim direct with Rippa at Rippa.com, and click the link for After Sales Support.
- Provide a clear description of the issue, along with photos or video.
- We will file the claim with Rippa on your behalf.
- Rippa reviews and approves claims directly. Approval and parts shipment timelines are determined by Rippa and are outside of our control, though we will provide updates as they become available.
- Once the covered part(s) arrive, we will provide a labor estimate for installation, since labor is not included in the parts-only warranty. Typically the part is sent direct to you, the customer from Rippa (China).
What Is Covered
Rippa's warranty covers replacement parts only for manufacturing defects, for a period of time, based on the model of machine, from the original date of purchase. Coverage requires proof of purchase and, in most cases, photo or video documentation of the issue.
What Is Not Covered
- Labor for diagnosis, removal, or installation of parts
- Normal wear items (belts, blades, filters, tires, etc.)
- Damage resulting from misuse, improper maintenance, or unauthorized modification
- Shipping or freight charges for replacement parts, where applicable.
- Equipment used outside of its intended purpose
Questions about warranty coverage on a specific machine? Call 352-478-5113.
